As more of daily life moves through a digital front door, banking, health, government, older people face real barriers, and a crisis sharpens them. This kōrero looks at what the evidence shows about those barriers, who does the work of keeping people connected, and what it would take to design services that include older people rather than leave them to cope. Facilitated by Bronwyn Scott, joined by Dianne Wepa and Melanie Stowell.